Order numbers are located at the top right corner of the packing slip included with your shipment. You can also find it in your order confirmation email.

We are able to cancel your order if it has not yet been fulfilled. All personalized and made to order items are not eligible for cancellation.

It only takes 3.5 hours to charge.

We're happy to accept returns on all orders, excluding customized pieces! Items that have been engraved cannot be returned or exchanged unless the item(s) are damaged upon receipt or the wrong item was received. To initiate your return or exchange, please contact us at support@leebein.com with your order number. If your return or exchange request is accepted, we’ll send you a return shipping label with the shipping address, as well as for instructions on how and where to send your package. Once we receive the product, we will send the refund of your order to your original payment method or arrange the exchange shipping for you within 5-7 business days.

You can enjoy free shipping on orders over $59, Otherwise, it costs $6.99.
90-Day Money Back Guarantee: Try your Leebein for a whole 90 days, and if you're entirely unsatisfied, you can return your Leebein for a full refund.
If you need to return your Leebein, please email our team at support@leebein.com with your order number.

Please see our Shipping Policy page for shipping time frames. If you have a question about when an item will ship, please contact us at support@leebein.com.

Cleaning heads are sold separately on our store, you can buy at anytime whenever you need. Please click here.

It typically takes 5-7 business days for our facility to process returns. Once your return is accounted for, we'll refund your original form of payment. Please allow 5-7 business days for the refund to settle back on your original form of payment.